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COVID-19 hit all of us hard. UTA wasn’t an exception. As a result, much of our regular service was cut or reduced in April to accommodate lower ridership numbers and keep our riders safe.
August Change Day is coming up on August 23, and we have good news! Much of the service that was changed or reduced in April is restored, or even improved, beyond pre-COVID levels. After August Change Day, our service will be back to 91% of what it was before the pandemic.
Routes that have been restored or improved include:
Service on these routes remains lower than pre-COVID levels. Some of these routes will have more service starting August 23, but still less than pre-COVID levels. Routes 604, 625, 645, and 902 have newly reduced service starting August 23.
TRAX Blue Line, TRAX Red Line, TRAX Green Line, S-Line, FrontRunner, UVX,
3, 11, 17, 41, 45, 47, 54, 62, 205, 220, 223, 227, 232, 248, F400, F402, 454, 470, 473, F504, F514, F518, F456, F547, F556, F570, F590, 603, 604, F605, 612, 613, 625, 626, 627, 645, 667,
833, 834, 902
Service on these routes remains temporarily suspended. Route 472 will be temporarily suspended beginning August 23.
The decisions made regarding August Change Day all stemmed from ridership numbers, public feedback, and changes regarding COVID policies. We will continue to monitor these factors as we move forward. Our hope is to continue to restore service at a pace that both serves our riders and continues to keep everyone safe.
We recognize that longer wait times, eliminated routes, and changes in safety requirements have been difficult for many of our riders. We hope that changes included in August Change Day will help make your lives and commutes easier. Please know that we are listening to your feedback and that your safety is something that we take very seriously. You can learn about our safety efforts here.
We’re on our way to the new normal, and we hope you ride along with us.
UTA Executive Director Carolyn Gonot has assembled a task force within the agency to develop a customer-centric service restoration plan as UTA looks ahead and prepare to recover from the COVID-19 pandemic.
To share our recovery priorities, UTA has launched a COVID-19 recovery storyboard, which provides real-time data and information on ridership, financial information, safety and sanitation procedures, service updates and planning activities. The recovery storyboard will be updated regularly and can be accessed at rideuta.com/recovery.
“We are looking at both short-term demands and long-term outcomes with a detailed focus on ridership, financial sustainability and rebuilding community confidence in public transit, said Gonot. “UTA’s goal is to restore service in a way that aligns with the community’s efforts to reopen, the health of the economy, as well as the evolving ridership demands.”
The COVID-19 pandemic has provided UTA the opportunity to assess and reevaluate public transit options along the Wasatch Front. Long-term service design is a top priority throughout this effort and will be taken into consideration as the service restoration plan is developed. By taking a calculated approach, UTA will be able to implement strategic and sustainable service to the community.